Frequently Asked Questions (FAQs)
We gathered the answers to some popular questions below. If you can’t find your answer below, please feel free to contact us and we’ll be happy to help!
Who will be showing up to clean my home?
As a family owned and operated business, Spotless Spaces often includes a family member in the cleaning team dispatched to your home or business, ensuring a personal stake in the quality of our service.
Your website mentions that you offer an eco-friendly clean add-on. What does that involve?
At Spotless Spaces, we proudly provide the option of cleaning services using eco-friendly solutions. We recognize that some customers may have allergies or want to protect their family and pets from harmful chemicals that can sometimes be found in commercial products. That’s why we’ve sourced some great eco-friendly cleaning products. Our chosen products are derived from plant-based materials, come from renewable resources, and are free of ammonia and other potentially strong or harmful chemicals. It’s all about giving you the option to add a clean, green upgrade to your usual service whenever you want!
How much does a cleaning service cost?
For a full breakdown of the cleaning pricing, please visit our Services & Pricing page.
What precautions are you taking for COVID-19?
We prioritize the safety of our clients and team amidst the COVID-19 pandemic. While masks aren’t mandatory for our staff, we’re happy to accommodate your preference. Simply request mask-wearing during your booking, and we’ll ensure to comply for your peace of mind when entering your home!
What should I do if something is damaged/stolen during the cleaning service?
If you have noticed a damaged/stolen item inside your home after cleaning, please take a picture of the damaged item and, if possible, a picture of the item before the damage. For stolen items, please provide a detailed description of the item stolen and its approximate value; a receipt would be helpful for our process.
How do I cancel or reschedule a cleaning?
To cancel or reschedule a cleaning, please refer to your booking confirmation email, which contains a link for cancellation or rescheduling. If you encounter any difficulties locating the link, please don’t hesitate to call us!
Are your cleaners insured and bonded?
Yes! We are proudly bonded and insured. Please contact us if you have further questions.
What services does Spotless Spaces offer?
We are currently offering residential and commercial office cleaning. For a list of residential services, visit our Services & Pricing page. For commercial services, please contact us.
Can I request you use my personal cleaning supplies?
Yes! If you prefer that we use your cleaning solutions or supplies in your space, please indicate this on the Book a Cleaning form.
What is included in a standard cleaning service?
Our standard cleaning will be disinfection and cleaning countertops, floors, and kitchen/bathroom features. For a more comprehensive list, please visit the Services & Pricing page.
What if I do not want a charge to be recurring and only want it one time?
When booking online, our default approach treats add-on services, like oven cleaning or dishwashing, as one-time requests, not recurring. This is due to software limitations and to prevent unexpected charges. However, we’ve included options during booking to specify if you want these services recurring. If indicated, we will update your future services accordingly, allowing us to tailor our offerings to your preferences and ensure accurate pricing. For further queries or assistance, feel free to contact us.
Do you offer emergency cleans?
At this time, we only offer cleans with 24-hour notice and the service must be completed during our normal operating hours, Monday-Friday, 8 a.m. to 5 p.m.
What payment methods do you accept?
We currently only take credit card payments.
What is your refund policy?
If you find any aspect of our cleaning service unsatisfactory due to our error, notify us within 48 hours. We will rectify the specific issue at no additional cost within one week. A full refund is only provided if we are unable to fulfill the agreed service.
You mention additional charges for “excessively messy” cleaning. What does this mean and how is this determined?
Our pricing structure is based on the anticipated time for our cleaning team to clean your home thoroughly. Typically, we deploy teams that can complete home cleaning within an average of 4 to 6 hours. However, if upon arrival our team assesses that the cleaning will take longer than 6 hours due to the condition of the home, we may need to discuss additional fees. This is to ensure that we can provide a high-quality cleaning service. If we find that additional fees may need to be applied, we will contact you to discuss this details. Please view our Terms of Service for more information.
What areas do you service?
We are currently servicing the following zip codes in Southeastern Pennsylvania, including Delaware County and parts of Chester County and Philadelphia:
19003, 19008, 19010, 19014, 19015, 19016, 19017, 19018, 19022, 19023, 19026, 19028, 19029, 19032, 19033, 19036, 19037, 19039, 19041, 19043, 19050, 19052, 19060, 19061, 19063, 19064, 19065, 19070, 19073, 19074, 19076, 19078, 19079, 19081, 19082, 19083, 19085, 19086, 19087, 19091, 19094, 19096, 19098, 19113, 19146, 19317, 19319, 19331, 19339, 19340, 19341, 19342, 19355, 19373, 19380, 19382, 19406
What additional services do you offer?
In addition to our standard cleaning services, we offer a range of add-on services such as oven cleaning, refrigerator cleaning, and more. Please visit our Services & Pricing page for a comprehensive list.
How can I book a cleaning service?
Please visit our Services & Pricing page for a list of our offerings and then fill out our booking form on the Book a Cleaning page. On the form, please select the type of living space that requires cleaning. Answer all required questions, and indicate which services you want to be recurring. Thank you!
What if I want to add a cleaning add-on for next time?
If you wish to reintroduce a previously removed cleaning add-on or a new add-on for your next service, simply contact us; we are more than willing to tailor our cleaning services to meet your specific needs, and this includes adding any add-ons for your upcoming bookings.
Do you offer discounts for regular bookings?
Yes! As a repeat customer, we offer 10% off the biweekly and 15% off the weekly service fees! This will automatically be applied when scheduling for recurring cleans.
What is your cancellation policy?
Please give us at least a 24-hour notice if you need to reschedule or cancel your appointment. Cancellations made less than 24 hours before the scheduled service will incur a fee equivalent to 50% of the service cost.
Have additional questions? Reach out to us via the Contact page!